Question & Answer

: Describe how unconscious bias can contribute to an environment that limits the advancement of women, people of color, and other underrepresented employees.

: Explain the dividends of a diverse workforce and how the definition of diversity has grown to recognize a broad spectrum of differences among employees.

: Describe some of the diversity challenges that managers face in the United States and globally.

: If Henry is passed over for promotion, what feedback and advice should he be given about how to improve his management skills for possible future promotions?

1.         : Is nice related to any concepts in the chapter, such as agreeableness, conscientiousness, or emotional intelligence? Discuss.

1.      :  What does nice mean to you? Is being considered nice a good trait for managers to have or is it the kiss of death?

1.       Go to the team and tell them what you’ve been asked to do. If they refuse to support you, threaten to reveal the true numbers to the CEO and board members.

1.       : Stick to your principles and refuse to fudge the numbers. Tell Tessa you will work overtime to help develop an alternate proposal that stays within the budget by providing more training to employees who work directly with customers and fewer training hours for those who don’t have direct customer contact.

1.       Make the previous numbers work. Tessa and the entire team have put massive amounts of time into the project, and they all expect you to be a team player. You don’t want to let them down. Besides, this project is a great opportunity for you in a highly visible position.

1.       : Why do you think workplace stress is skyrocketing? Do you think it is a trend that will continue? Explain the reasons for your answer.

1.       : How do you think a system for self-management such as the five-step system described in this chapter could benefit you as a student? What parts of the system seem particularly useful to you? Explain.

1.       : How might understanding whether an employee is high or low on grit help a manager better communicate with and motivate the employee?

1.       : Which of the four components of emotional intelligence do you consider most important to an effective manager in today’s world? Why?

1.       : Is there a role for personality characteristics such as authoritarianism and Machiavellianism in contemporary organizations? Explain your thinking.

1.       Do you think it is the responsibility of managers and organizations to help employees increase resilience and manage stress? Why or why not?

1.       : Studies have suggested that extroverts contribute less to teams and are poor listeners, yet other studies suggest that they are more likely to earn six-figure incomes. Discuss why you think this might be the case.

1.       : What are some specific tips that you would give a new manager for building trust with subordinates? With other managers?

1.       As a manager, how might you deal with an employee who constantly displays negative emotions that affect the rest of the team? How might you use an understanding of attributions and emotional contagion to help you decide what to do?

1.       : Why is self-awareness important for being a good manager? Can you think of some specific negative consequences that might result from a manager with low self-awareness?

: Describe two ways organizations can enhance employee resilience to manage stress and improve health, satisfaction, and productivity.

: Outline a step-by-step system for managing yourself and your time.

: Describe the value of the four components of emotional intelligence for managers.

: Describe two of the Big Five personality traits, and explain how each trait might influence a manager’s behaviors toward direct reports.

: Explain the fundamental attribution error, and give an example of it from your own experience.

Discuss the importance of job satisfaction and trust for effective employee performance.